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General Questions
1. What types of elevator parts do you supply?
We provide a wide range of elevator parts, including motors, door operators, control systems, buttons, fixtures, and safety equipment. We carry both OEM and aftermarket parts for various elevator brands.
2. Do you offer parts for all elevator brands?
Yes, we supply parts for most major elevator manufacturers, including Otis, Schindler, Thyssenkrupp, KONE, and others. If you’re looking for a specific part, contact us for assistance.
3. How do I know which part I need for my elevator?
If you’re unsure, you can provide the model number, part number, or elevator specifications, and our team will help you find the right component.
Ordering & Payment
4. How can I place an order?
Orders can be placed online through our website, by phone, or via email. If you need assistance, our customer support team is ready to help.
5. What payment methods do you accept?
We accept major credit cards, PayPal, wire transfers, and purchase orders (for approved businesses).
6. Do you offer bulk discounts?
Yes, we provide discounts for bulk orders and repeat customers. Contact our sales team for pricing details.
Shipping & Delivery
7. What are your shipping options?
We offer standard, expedited, and overnight shipping options via major carriers such as UPS, FedEx, and freight services for large orders.
8. Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any duties, taxes, or customs fees.
9. How long does shipping take?
Delivery times vary based on location and shipping method. Most domestic orders arrive within 3–5 business days, while international orders may take longer.
Returns & Warranty
10. What is your return policy?
We accept returns on most unused and unopened parts within 30 days of purchase. Some items may be subject to a restocking fee. Custom and special-order items are non-returnable.
11. Do your parts come with a warranty?
Yes, most of our parts come with a manufacturer’s warranty. Warranty periods vary by product—contact us for details on specific parts.
12. What should I do if I receive a damaged or defective part?
Please contact our support team immediately. We will assist with replacements or refunds as per our warranty and return policies.
Technical & Compliance
13. Do your parts meet safety regulations?
Yes, all our parts comply with industry safety standards, including ASME A17.1 and other relevant regulations.
14. Can you help with elevator modernization projects?
Absolutely! We provide modernization kits and upgrade solutions tailored to your elevator system’s requirements.
15. Do you provide technical support for installations?
While we do not perform installations, we can provide technical guidance and documentation to assist with the installation process.